Meet us at the Door!

We have made a few changes to our protocols and policies, please read more about those below:

With COVID-19 still in full swing, we will be continuing our Door Service at drop-off and pick-up for the health and safety of our team, you, and your pets. Our lobby is often congested at these peak times, we’re asking everyone to meet us at the door and communicate via text and phone calls.

DOOR DROP-OFF

1. Upon arrival, TEXT 463-999-5478 with your pet’s name and your name. We will recognize the arrival by responding with a “thumbs up” emoji. 👍
2. Please give us a few minutes to get our administrative portion completed and we will call you to discuss your pet’s groom.
3. We’ll either verbalize during the phone call, or text you, to meet us at the door to our building to drop-off your pet.

DOOR PICK-UP

1. We ask that you make payment via credit or debit card over the phone when we call to tell your your pet is ready for pick-up. We will not be accepting cash or checks at this time. If you miss our call, please call us at our normal business line, 317-737-2502, to make payment.
2. TEXT 463-999-5478 with your pet’s name and your name when you arrive. We will recognize the arrival by responding with a “thumbs up” emoji. 👍
3. Please give us a few minutes to get our administrative portion completed, we’ll text you back letting you know everything is ready and you may meet us at the door. At that time we will deliver your pet and receipt at the door.

At this time, our walk-in services are limited and the self-serve dog wash will not be open. If you’re looking to utilize our walk-in services, please call us before visiting or entering the building.

We will not be providing any veterinary services at Furr for the time being. If your pet is not up to date on vaccines (Rabies, Distemper, Bordetella, and Canine Influenza), you will need to schedule an appointment with your regular veterinarian (or one of our clinics) to get vaccines up to date before your pet’s grooming appointment.

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